Privacy Policy

At Branexa Limited, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, purchase or use our digital products, or contact our support team.

1. Information We Collect

Depending on how you use our website, we may collect your name, email address, billing details, telephone number where provided, account information, order and transaction history, licence or access information, support communications, IP address, browser and device information, website usage data, cookie preferences, and information needed for security and fraud prevention.

Where a product lets you submit text, PDF files, documents, or SEO drafts, we may handle that content only as needed to provide the function you request.

2. How We Collect Information

We may collect information when you browse our website, create an account, place an order, download or access a product, use a text, PDF, or SEO content feature, complete a form, or contact customer support. We may also receive limited information from payment, hosting, email, security, analytics, and support providers.

3. How We Use Information

We may use information to process orders, provide digital products and services, deliver downloads or account access, provide support, maintain records, operate and secure our website, diagnose technical issues, improve product functionality, prevent fraud and misuse, meet legal obligations, and send service or marketing communications where permitted.

We do not sell or rent your personal information.

4. Lawful Basis

Depending on the circumstances, we process information for contract performance, legal obligations, legitimate interests such as security and service improvement, or consent for optional communications and technologies. Where we rely on consent, you may withdraw it at any time.

5. Orders and Payments

Payment providers process payment details according to their own policies. Branexa Limited may receive order confirmation and limited transaction information needed to fulfil your purchase, rather than complete payment-card details.

6. Text, PDF, and SEO Content

Our products are user-operated tools and services for text processing, PDF processing, and SEO content processing. Content you submit is handled only to provide the requested feature, maintain service security, troubleshoot issues, or meet legal requirements. You should avoid submitting information that is not necessary for the requested task.

7. Customer Support

When you contact us, we may use the information you provide to investigate issues, answer questions, assist with orders or access, and improve our services.

8. Cookies

Our website may use necessary cookies and similar technologies for account, security, preferences, and website performance. Optional technologies will be used only where appropriate consent is obtained. You can manage cookie settings through your browser or available website controls.

9. Sharing and International Transfers

We may share limited information with trusted providers for hosting, payments, email delivery, security, customer support, storage, analytics, accounting, or legal services, and where required by law. Some providers may process information outside the United Kingdom; where this occurs, we take appropriate steps required by applicable UK data-protection law.

10. Retention and Security

We retain information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, security, and dispute-resolution requirements. We use reasonable technical and organisational measures to protect information, but no online system can be guaranteed completely secure.

11. Your Rights

Subject to applicable law, you may have rights to access, correct, delete, restrict, or object to our processing of personal information, and to receive a copy of certain information. You may also complain to the UK Information Commissioner’s Office.

12. Contact

For privacy questions or requests, contact us at [email protected].

Company Name: Branexa Limited
Company Address: UNIT A, 82 JAMES CARTER ROAD, MILDENHALL, BURY ST EDMUNDS, UNITED KINGDOM, IP28 7DE

We may update this policy from time to time. The latest version will be posted on this page.