Service Delivery Policy

This policy explains how Branexa Limited provides digital products and services purchased through our website.

Our current products cover text processing, PDF processing, and SEO content processing. They are supplied electronically; no physical shipping is required unless a specific product page expressly states otherwise.

1. How Digital Products Are Delivered

Depending on the product, access may be provided through a download link, customer account, order confirmation page, licence information, confirmation email, or direct browser-based access. Most products are available shortly after successful payment.

2. Delivery Timing

Immediate products are normally delivered or activated after payment confirmation. If a product requires additional account activation or service preparation, the product page will provide the applicable timeframe. Delivery may be delayed by payment verification, security checks, technical interruptions, incorrect customer information, or events outside our reasonable control.

3. Customer Responsibilities

Please provide an accurate email address, review the product description and requirements before purchase, keep account details secure, and follow the product access instructions. Check spam or junk folders if an expected email does not arrive.

4. Failed or Delayed Access

If you have paid but have not received a download, licence, account access, or service activation, contact [email protected] with your name, order number, product name, purchase date, and a brief description of the issue. We may resend access information, restore account access, correct a delivery error, or provide another appropriate remedy.

5. Product Compatibility

Before purchase, review any operating-system, browser, storage, connectivity, or file-format requirements shown on the relevant product page. Products may not work on unsupported systems, without affecting mandatory rights under applicable UK consumer law.

6. Service Availability and Updates

Browser-based tools and online services may be temporarily unavailable because of maintenance, security work, hosting or network problems, or events outside our reasonable control. Digital products may receive corrections, compatibility improvements, security updates, or feature changes where reasonably necessary.

7. No Physical Shipping

Unless clearly stated on a product page, no physical product is shipped, no carrier or tracking number is used, no physical shipping fee is charged, and no customs declaration is required.

8. Contact

Company Name: Branexa Limited
Company Address: UNIT A, 82 JAMES CARTER ROAD, MILDENHALL, BURY ST EDMUNDS, UNITED KINGDOM, IP28 7DE
Customer Service Email: [email protected]